Shipping Policy
Kumo® online provides shipping within New Zealand, Australia and International shipping.
Packaging
Once an order is placed, customers can expect their purchase to be shipped within 2-4 business days.*
We offer several shipping options, including local delivery, regional delivery, and international delivery.
Customers will receive a tracking number once their order has been shipped so they can monitor its progress. All orders are subject to applicable duties and taxes, which will be calculated at checkout.
Shipping fees vary depending on the destination and the chosen shipping option; however, we offer discounts for certain orders over a certain amount.
Additionally, there may be restrictions on shipping to certain locations. Order processing time may vary depending on product availability; however, we do our best to ensure that all orders are processed quickly and efficiently.
If you have any questions about your product order or need assistance with your order, please contact us at hello@kumo.co.nz
New Zealand
Delivery Time: 2-3 Working Days*
Includes Tracking Number
Australia
Delivery Time: 7-10 Working Days
NZD $25.00
International
Delivery Time: 7-10 Working Days
Price May Vary.
Shipping*
Please note that unexpected delays may occur i.e. courier delays or customs, which is out of our control and responsibility.
Order processing time may vary depending on product availability; however, we do our best to ensure that all orders are processed quickly and efficientl
Our products are made in small batches instead of mass production. This ensures that what we produce will be used within the shelf life so as to not end up in landfills. Each month we locally produce only the products that have been ordered so delays in shipping may occur due the nature of production.