Packages and Vouchers Policy

Kumo® Skin Spa is dedicated to providing consistent quality in our services and protecting the integrity of our offerings. By purchasing any package or voucher, you agree to the following legally binding terms regarding their use and validity:

Non-Refundable Purchases and Validity Period

In accordance with New Zealand consumer protection legislation, specifically the Consumer Guarantees Act 1993, all packages and vouchers purchased from Kumo® Skin Spa are strictly non-refundable and cannot be redeemed for cash or refunded due to a change of mind, personal circumstances, or any similar request.

Each package and voucher is valid for 12 months from the date of purchase, ensuring a reasonable timeframe for utilization of the full benefits. This validity period has been carefully established to provide ample opportunity for redemption while ensuring operational consistency and fairness.

Exchange for Store Credit

While refunds are not permitted, we offer the option to convert any unused portion of a valid package or voucher into store credit, which may be applied toward other products or services available at Kumo® Skin Spa. Store credit is non-transferable, non-refundable, and valid for 12 months from the issuance date. This policy aims to maintain a high standard of service while accommodating guests who may experience unforeseen scheduling challenges.

LOYAL TO LOVERS

Kumo Skin Spa is pleased to offer a special promotion where guests who pre-pay for 4 identical services will receive a 5th service free. To ensure clarity and maintain the integrity of this offer, please review the following legally binding terms:

  1. Non-Transferable and Non-Exchangeable

    • This promotion is specifically tied to the individual guest purchasing the services and is therefore non-transferable and cannot be gifted or exchanged. The promotion must be used exclusively by the guest named on the purchase and cannot be transferred to another party, even in part.

  2. Cannot Be Used as Vouchers

    • This promotion is structured as a package offer rather than a voucher or standalone gift certificate. Pre-paid services and the complimentary service cannot be exchanged for or converted into a voucher. Additionally, they are not redeemable for cash or any other credit.

  3. Validity and Expiration Term

    • The package and complimentary service must be used within 12 months from the date of purchase. This timeframe is considered sufficient for guests to enjoy their treatments, and no extensions will be granted. After 12 months, any remaining prepaid services or the complimentary service will be forfeited.

  4. Use of Complimentary Service

    • The complimentary 5th service is provided as a one-time benefit and must be redeemed after the completion of the 4 pre-paid services. It is non-transferable and cannot be split across multiple sessions or treatments.

  5. No Refunds or Partial Credits

    • In line with our standard refund policy, this pre-paid package is non-refundable once purchased. If any prepaid services are unused after 12 months, no refunds or partial credits will be issued. This policy protects the business from operational strain and ensures fairness to all guests.

  6. No Substitutions or Service Changes

    • This offer applies exclusively to the selected service at the time of purchase. No substitutions for different treatments or services will be permitted, ensuring consistency and clarity in the use of this promotion. Any requests for service alterations will require additional payment as per our standard rates.

Strict Terms of Use

Please note that the 12-month validity period is final and packages or vouchers cannot be extended, reissued, or transferred beyond this timeframe. By purchasing, you acknowledge and accept that packages and vouchers must be fully used within the allotted period and that any remaining balance or unused services will be forfeited at the end of this term.

Protection of Kumo® Skin Spa’s Rights

Kumo® Skin Spa reserves all rights to enforce these terms to the fullest extent under the Consumer Guarantees Act 1993, protecting our business from undue financial or operational strain. This policy serves as a safeguard to ensure that no guest may seek unreasonable exceptions, as permitted by law. It is established to avoid issues experienced in prior instances and to uphold a fair and professional standard for all our valued guests.

Exceptions

This refund policy does not limit or alter your statutory rights under the Consumer Guarantees Act 1993. Should a package or voucher be proven defective or significantly misrepresented, remedies may be available in the form of a repair, replacement, or alternative recourse in alignment with statutory consumer rights.

Contact Information

For further inquiries regarding this policy, please reach out to our customer service team at hello@kumo.co.nz We are here to assist with any questions and provide clarity on these terms as needed.