About Kumo Skin Spa:

At Kumo Skin Spa, we honour the art of holistic beauty and wellness. Our sanctuary offers a serene escape where clients experience unparalleled care tailored to their unique needs. We are committed to providing exceptional service that nurtures both the skin and the soul, ensuring every visit leaves a lasting impression of tranquillity and rejuvenation.

At Kumo Skin Spa, we are proud to be more than just a spa; we are also a dedicated training academy. We believe in the power of continued education and are committed to fostering an environment where our team and clients alike can learn, grow, and thrive. Our academy offers advanced training programs, ensuring our therapists are always at the forefront of holistic beauty and wellness practices, providing the highest standard of care and expertise.

Job Summary:

Do you have a keen interest in holistic health and wellbeing? Do you excel in managing front desk operations, are highly motivated and can coordinate the clinic seamlessly? Are you a skilled Beauty/Skin therapist with a passion for Holistic skincare treatments and love providing outstanding service to each of your guests? We seek a talented individual like you to join us as an all-rounder for this dynamic role.

Our Values are front and centre of everything we do and are the guiding principles of how we work together. We are proud of our organic and natural skincare offering and strive to continuously improve our environmental footprint. Beyond a business, Kumo® is a place of genuine belonging.

Your Role:

Kumo® therapists are passionate about providing a high level of customer service to our clients throughout their wellness journey. In the role of a Kumo® Beauty Therapist and Coordinator, you will nurture your clients by:

Key Responsibilities:

• Perform a diverse range of treatments including advanced skin treatments, sculpting facials, massages, waxing, and other beauty services with genuine care.

• Conduct thorough consultations to understand the guests' needs and recommend customised treatments and products.

• Meet targets and KPIs.

• You must have a keen attention to detail and a strong work ethic.

• Advise guests on products to meet their skincare needs.

• Recommend home solutions & self-care routines.

• Provide an exceptional customer service experience.

• Maintain a clean & tidy treatment room to ensure a positive client experience.

• Manage front desk duties such as greeting clients, scheduling appointments, admin, email/phone communication, walk-in sales, and handling payments with professionalism and efficiency.

• Perform general administrative duties as directed.

• Coordinate clinic activities, including staff and client scheduling, inventory management, and maintaining cleanliness and organisation.

• Drive between the Spa and our distribution centre along with errands as required.

Requirements:

• Proven experience as a beauty therapist with expertise in skincare treatments and client consultations.

• Certification in beauty therapy or a related field is required.

• Lash and brow lamination skills are a bonus.

• Keen interest in holistic health and wellbeing.

• Proven sales skills to promote skincare products and upsell services effectively.

• Dedication to the wellbeing industry and providing immersive experiences for our clients.

• Strong communication skills and excellent personal presentation standards.

• Enjoy sharing your knowledge and expertise for client and personal satisfaction, and interested in further personal and professional development.

• Capacity to stay calm and poised at busy times, and multitask effectively.

• Self-motivation to keep busy during quiet times.

• Passionate about the Kumo® brand and sharing our core values and philosophy.

• Have a positive and Can-do attitude and be an excellent team member.

• Strong organisational skills and attention to detail to effectively coordinate clinic activities and manage front desk operations.

• Excellent communication and interpersonal abilities to build strong relationships with clients and team members.

What We Offer:

Beyond a business, Kumo® is a place of genuine belonging. We provide a supporting & inspiring environment so that you can be your “best me.”  We believe in the power of continued education and are committed to fostering an environment where our team and clients alike can learn, grow, and thrive. We know that our success is due to the hard work of our team, so we love to acknowledge your success and contribution by providing:

• Your own treatment room.

• Bonus scheme and commission structure.

• Training opportunities – including The Buccal Massage.

• Flexible working hours.

• Generous product discounts.

• Friends and family discounts.

• A beautiful environment with an inspiring team.

We pride ourselves on creating a nurturing and positive workplace culture.

If you are ready to showcase your talent, creativity, and dedication to providing exceptional service, apply now and become a valued member of the team!

Please email your CV and cover letter to: hello@kumo.co.nz.